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mosaicnailsireland.com

FAQ

How can I purchase from your website?

1. Sign in 2. place items into cart 3. Go to Checkout / View cart 4. Check personal details and click Checkout 5. Complete order 6. Complete payment.

How can I create an account?

You can create an account and purchase from us if you are a resident of the Republic of Ireland. Mosaic Nails Ireland does not deliver to any other countries.

My personal details have changed, how can I modify my registration?

If you wish to change your personal details please log in and click 'Profile' on the top navigation. After correcting the required fields just click 'Save' at the bottom.

How can I trust in the quality of the products I purchase from your website?

Mosaicnailsireland is proud to be an exclusive representative of "Mosaic Gel System", "KODI professional" and "Mistero Milano" Nail Products in Ireland and Northern Ireland. Products of the highest quality will be loved by all nail-designers and our special prices and offers will pleasantly surprise each of our customers. All the products had been tested during two years by practicing nail-artists, the winners of different competitions, leading nail-art educators, and we are proud that our products can satisfy even the most complicated needs.

How can I contact Mosaic Nails Ireland?

We prefer if you contact us by email at youforianails@gmail.com however if your request is urgent you can call us at 00353868698168.

Do prices include taxes?

Yes, prices do include VAT (currently it is 23%) that is applicable on all products. No other taxes or hidden extras will be charged (except postage fee).

How much is postage?

We charge EUR 8.00- postage fee on all orders below EUR 250.00-. No postage fee applies on any orders for the value of EUR 250.00- or more.

When will I receive my order?

Your order will be posted within 2-5 working days after full payment has been received. Delivery takes approximately 2 working days. This means you receive your order in 5-7 working days. If your order includes products not in store at the moment, these will be posted separately as soon as they become available in our store. This may take 15 working days.

How do I know if the product I order is available on stock at the moment?

Please feel free to leave your contact details at registration to contact you in case if product not in stock. It will be sent out to you during next 15 working days after full payment received . Sould there be any questions to us don't hesitate to contact us on youforianails@gmail.com or by phone 00353868698168

Is there a shop where I can collect the products personally instead of receiving them by post?

Normally products are being sent to the postal address provided by you during the registration. If you wish to collect your order personally please contact us by email or on the phone after you placed the order and you can collect it from our Shop. Address: 190 Glenwood, Dublin Road, Dundalk, Co.Louth, Ireland

I haven’t received my order yet, what can I do?

If your order has not yet been received in 5-7 working days and you have not been contacted by us regarding the delay please contact us and we will investigate.

How can I pay for my order?

We accept payment through Paypal (Visa debit / credit, 3V, Mastercard, American Express) or bank transfer. Payments made through Paypal are visible for us immediately, while payments through bank transfer may take up to 4 working days. We do not accept cheques or any other payment methods.

Where can I send the money if I would like to pay by bank transfer?

Payments can be sent to: Youforianails
Address: address190 Glenwood, Dublin road, Dundalk, Co.Louth, Ireland
Sort Code: 903365
Account: 4319413355491104
Bank address: Bank Of ireland, Clanbrassil street, Dundalk, Co.Louth, Ireland

Can I cancel my order?

Yes, you can cancel your order as long as it has not been paid. You can not cancel your order or get a refund after your order has been paid. However we may be able to make minor changes in your order if it has not been shipped.

I changed my mind and don’t need the products I received. Can I get a refund?

Mosaic Nails Ireland does not purchase unwanted items back. Before you purchase please make sure that you are buying the right products. Should you need more information about any of our products please contact us before purchasing and we will be happy to help.

I received faulty / damaged products / I’m missing an item. What can I do?

If the product you received is faulty / damaged / or missing please contact us within 7 working days after receiving them and we will replace it. Proof of purchase, proof of damage (photo) must be available for our request.

Do I get warranty for machines I purchase?

Yes. Mosaic Nails Ireland provides 6 months warranty for all electric items purchased from us. You need to post us your broken / failed machine and we will fix or replace it. Please contact us before sending anything back!

How secure is information about me?

To protect your privacy is very important to us. Mosaic Nails Ireland does not sell or share of your personal information with any third parties. Credit / debit card payments are processed on a secure website provided by Paypal. Mosaic Nails Ireland does not have access or visibility to your credit / debit card details.

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